Senior Services Manager - Digital Customer Reliability

**Job Description Summary**
Essential Functions / Responsibilities:

Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a digital focus. Promote the team’s ability to achieve service, quality and timeliness of objectives. Leverage industry experience, equipment knowledge, software know-how, and customer satisfaction skills to deliver world class predictive analytics and monitoring solutions to assigned customer accounts. Serve as liaison between business and technical aspects of projects. Influence the development of strategy and policy formulation for the area of responsibility, including control of resources. Interpret internal and external business challenges and recommend best practices to improve products, processes or services. Stay informed of industry trends and make decisions and handl...