Senior Solution Architect - Genesys

The Position

The Senior Solution Architect focuses on designing business-driven, standards-based, and future-ready solutions within a complex, multiple solution, or product context.

In this role, you will design solutions that meet product requirements, business priorities, and enterprise standards while managing non-functional requirements (NFR) and fitness functions. You will lead others to solve complex problems, maintain the vision and roadmap for multiple solutions, provide technical oversight to product teams, and evaluate new technologies to continuously improve existing solutions and manage technical debt.

Area Description

The Customer Interaction Platform and Services team is part of the Enterprise Platforms group. We provide Contact Center and Telephony services to all Roche divisions globally, including Pharmaceuticals and Diagnostics. Our team supports critical communication channels for both internal staff (such as Service Desk and oth...