Senior Specialist, Client Onboarding

Senior Specialist, Client Enablement

Location: Manchester. Job title in the contract: Senior Specialist, Client Onboarding

Responsibilities

• Execute end-to-end onboarding delivery: break plans into tasks, run stand‑ups, track progress, and maintain RAID with clear owners and ETAs.
• Configure and validate setups: manage documentation (KYC/tax/legal), set client entitlements, test integrations/data feeds, and ensure cutover readiness.
• Coordinate cross‑functional teams: align Sales/Coverage, Operations, Technology, Risk, and vendors; secure approvals and sign‑offs at each checkpoint.
• Drive client experience: run intake and readiness calls, translate requirements into configurations, provide proactive updates, and capture feedback.
• Continuously improve processes: standardize workflows, update playbooks/runbooks, identify automation opportunities, and reduce cycle time and rework.

Qualific...