Senior Specialist - Customer Care

As a Senior Specialist - Customer Care, you will be part of a specialized team within Wesco’s Centralized Customer Care organization focused specifically on supplier invoice resolution. You will focus almost exclusively on root cause discrepancies between our purchase order and a supplier’s invoice, advising the Accounts Payable team on appropriate resolution, and processing any offsetting transactions (including inventory and cost adjustments), largely self-directed within the framework of Wesco’s internal policy, and Customer Care’s standard operating procedures.

**Responsibilities:**

+ Responsible for researching and resolving all supplier invoice discrepancies (variance between Wesco Purchase Order and Supplier Invoice) with little supervision.
+ Holistically resolves discrepancies, and processing offsetting transactions (such as cost adjustments to inventory and historical corrections to customer billings) to ensure complete resolution.
+ Supplier invoice r...