Senior Specialist - Customer Support

**44441BR**
**Extended Job Title:**

Senior Specialist - Customer Support

**Position Description:**

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

**Requisition ID:**

44441BR

**Travel Required:**

Up to 25%

**Major/Essential Functions:**

+ First contact resolution on all transactions, when possible. Utilize active listening skills and understand allcustomer requests. Maintain a positive approach in handling customer issues. Is skilled enough to reviewcustomer requests while presenting solutions and offering suggestions to improve efficiency. Utilize ServiceNow to handle, document, and resolve customer issues.
+ Document all customer issues in ServiceNow for tracking and reporting purposes. Escalation of customer issu...