Senior Specialist - CX Performance

Location: Dubai, United Arab Emirates

Industry: Internet

Function: Analyst

Job Type: Full-time

Experience: Around 5 years in data analytics, business intelligence, or performance management

Salary: 18,000-28,000 (Estimated salary range; confirm with employer)

The Senior Specialist - CX Performance will support CX Operations and Compensation Policy teams by analyzing how customers use compensation, refunds, redemptions, and eligibility-based recovery options. The role identifies behavioral patterns, misuse signals, policy gaps, and measurable opportunities to improve customer experience while preventing unnecessary cost leakage. By working with Policy, Product, Data Science, Fraud, Finance, and market teams, this position ensures that compensation-related decisions are data‑driven, logically sound, and customer‑focused.