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Senior Specialist, Operations

Western Union

Japan, Tokyo, Japan Full time June 08, 2026
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Opportunity Description

Senior Specialist, Operations – Tokyo, Japan

This role is on the lookout for providing seamless support to the locations and partners of Western Union Retail Services, which consists of Western Union branches and subagent networks. You will be coordinating between various teams internally and externally to provide training and coordinate upgrades and roll outs, maintenance and troubleshooting as required.

You will propose operational improvement initiatives to business leaders, whilst ensuring processes are both commercially minded and consistent with regulations.

Role Responsibilities:

  • Manage the end-to-end agent experience lifecycle management including onboarding lead times and post activation support.
  • Oversee operations of Western Union’s Agent Network Management, Independents and branches roll out.
  • Monitor Account Payout Network tasks and activities.
  • Implement new processes to enhance service, improve cost ef...
  • Full time Business Operations Specialists

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