Senior Staff Technical Support Engineer (Hybrid)

As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am to 6pm GST. Rare late shift work and on-call work on an as-needed basis.

Primary work location: 1950 West Cook Road, Fort Wayne, Indiana

**What you will do:**

+ Document and manage customers’ reported issues, delivering excellent customer service and managing customer expectations
+ Monitor and respond to customer inquiries, leading customer communication, assuring timely status updates and issue resolution
+ Troubleshoot customer environments, research...