Senior Support Engineer

Position Description
Ata Glance
Legrand has an exciting opportunity for a Senior Support Engineer to join the Data Center Power and Control Division ZPE Systems Team in Blumenau/SC, Brazil . ZPE Systems is looking for a talented and technically skilled candidate with excellent interpersonal skills to work as a L3 Technical Support engineer position.
The Senior Support Engineer will troubleshoot technical issues, understand issues reported by customers and convey to Engineering team, when necessary, provide timely customer feedback, among other duties. Moreover, the Senior Support Engineer will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
What Will You Do?
Identifying hardware and software solutions.
Troubleshooting technical issues.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their p...