Senior Support Engineer — Enterprise Infra & Cloud SME

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

The role of Senior Support Engineer is a key player in our Managed Services team. This role helps support customers environments, fixing escalated issues as well as playing a leading role in developing custom environments and delivering project works.

What you’ll be doing

• Support and troubleshoot customer infrastructure across on-prem and cloud environments (Azure, AWS, VMware, etc.)
• Own and resolve complex technical issues, including incidents, problems and changes
• Act as a tec...