Senior Systems Engineer - L2/L2+ Support (Salesforce Platform)

About Gartner IT:

Join a world-class team of innovative engineers dedicated to building creative digital solutions that empower our colleagues and clients. At Gartner IT, we drive organizational impact by delivering advanced technology solutions that power Gartner's growth. We foster a culture of continuous innovation, value outcome-driven success, and believe that great ideas can come from anyone.

About this Role:

Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.

What You'll Do:

• Deliver advanced L2/L2+ technical production support for the force.complatform in a 24 x 5 environment

• Troubleshoot and resolve escalated incidents, perform root cause analysis and...