Senior Technical Customer Success Manager (CSM)

Department: Customer Success / Client Solutions Reports to: Director/VP of Customer Success   About the Role: We are looking for a Senior Technical Customer Success Manager to join our growing team.

This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions.

The ideal candidate will come from a strong analytics background, possess hands-on skills in SQL and Python or R , and have experience working with dashboarding tools .

Prior experience in eCommerce or retail domains is a strong plus.

Responsibilities: Own post-sale customer relationship and act as the primary technical point of contact.

Drive product adoption and usage through effective onboarding, training, and ongoing support.

Work closely with clients to understand business goals and align them with product capabilities.

Collaborate with internal product, engineering, and data teams to deliver solu...