Senior Technical Program Manager

Senior Program Manager, Product Development – AI & Agent Experience

Job Summary: As a Senior Program Manager on our Product Development team, you’ll work with Product Management and Engineering to define and execute the roadmap for capabilities that allow Zendesk to provide a fully integrated, scalable and easy-to-use AI solution for admin and agents. You’ll work side‑by‑side with our AI teams (Knowledge, AI Agents, Copilot and more…) and its numerous internal stakeholders to drive solutions for cross‑product/cross‑functional problems and initiatives. This also includes unifying the customer experience for using all of our AI products, e.g. how to write procedures. Additionally, you will leverage your knowledge and expertise to enhance decision‑making processes and improve program outcomes.

What You’ll Be Doing

• Lead company‑wide programs with broad impact.
• Liaise with Product Development teams and teams outside of Product Development includi...