Senior Technical Support Engineer

What You'll Do The Technical Support Engineer is responsible to solve the complex product and connector issues that cannot be fully resolved through frontline troubleshooting alone, while improving the speed, quality, and consistency of engineering engagement. This role exists now because Avalara needs senior, engineering-aligned support talent that can reduce time to resolution, improve case quality, raise the standard of Jira submissions, and turn repeat issues into durable knowledge and process improvements. It also reflects Avalara’s broader need to embed AI into technical support in practical ways that improve investigation speed, communication quality, and team scalability. In addition to resolving complex issues, this role is expected to use AI in day-to-day work to accelerate research, strengthen technical analysis, improve case documentation, and identify opportunities to make technical support more effective and scalable over time. The business outcome this role enables is st...