Senior Technician, IT Infrastructure

The Senior Technician is a cornerstone within Ryan’s Information Technology (IT) team, adept in Desktop Administration with a broad skill set in IT infrastructure, including Networks, Servers, and Telecommunications. Tasked with maintaining optimal systems and site performance and security, this role blends hands‑on technical work with strategic project management and vendor collaboration. Emphasizing a proactive approach, the Senior Technician ensures robust, secure IT operations, supporting both daily needs and long‑term initiatives.

Responsibilities and Scope

• Foster a culture of collaboration and continuous improvement within the IT team.
• Act as a senior escalation point for complex technical issues and provide guidance to the Service Desk team.
• Lead communication and project coordination with business units, representing IT infrastructure services across the organization.
• Manage vendor relationships to enhance service delivery a...