Senior Telecommunications Analyst (Avaya)

Location: Quezon City, Makati, Muntinlupa, Cebu, or Davao

Work Setup: Hybrid (2-4x RTO per month)

Shift Schedule: Night Shift (8:00 PM - 5:00 AM) | May be rotational based on business needs

Job Overview

We are seeking an experienced Senior Telecommunications Analyst with strong expertise in Avaya Voice Infrastructure to support and maintain enterprise voice and unified communications environments. This role is ideal for professionals passionate about delivering reliable, high-quality telecommunications services and supporting business-critical voice platforms.

Key Responsibilities

• Install, maintain, troubleshoot, and support enterprise telecommunications and unified communications systems.
• Provide Tier 1 and Tier 2 technical support for voice and communication platforms.
• Analyze and resolve complex voice, telephony, and communication-related issues.
• Collaborate wi...