Senior Ticket Controller

The purpose of this position is to lead a team of Ticket Inspectors to provide effective revenue protection across the network and a visible deterrent to fare evasion and other offenses on the system.

MAIN RESPONSIBILITIES

• Support the implementation of Revenue Protection strategies, deployment plans and enforcement initiatives to deter fare evasion and ensure passenger compliance to Dubai Metro & Tram Bylaws.
• Assist Revenue Protection Management in developing inspection patterns, deployment strategies and conducting revenue protection activities.
• Support governance and compliance to procedures by ensuring all activities and tasks are aligned with organisational requirements.
• Ensure accurate and up to date fine issuance and reconciliation data.
• Oversee, review and maintain monthly revenue protection reports, including fines issues, paid/unpaid status and violation data.
• Manage and update...