Senior WFM Schedule Planner: Optimize Shifts & SLA

Agoda in Kuala Lumpur is seeking a WFM Senior Schedule Planner to create and publish accurate agent and Team Manager schedules. This role requires collaboration with stakeholders and strong scheduling expertise.

The ideal candidate will have hands-on experience with scheduling software, team coaching abilities, and strong Microsoft Excel skills. Join Agoda to help us optimize our workforce management processes!