Senior Workforce Scheduler & Analytics Lead

Qualfon Philippines is seeking a Workforce Management Specialist to oversee scheduling and staffing analysis. Ideal candidates will have a Bachelor's Degree in Business Administration, Accounting, or related fields, along with experience in scheduling software like Verint or Genesys. Responsibilities include managing agent schedules, conducting staffing analysis, and performing trend analysis to meet service levels efficiently. Strong problem-solving and critical thinking skills are essential in this role.
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