Senior/Executive (Sales Process & KPI Management)(Regional)(Shipping)

Our client is a reputable name in the Shipping Industry. Currently, they are seeking a well qualified candidate to join them as Senior/Executive (Sales Process & KPI Management)(Regional).

In this role, you will be contributing in the following areas:

• Support Sales and Service KPI management, including performance tracking, analysis, and continuous improvement actions
• Business Dashboard rollout and system adoption support across countries
• Drive SOP change management for Chat, booking and documentation processes, including communication and implementation support as well as stakeholder management
• Support global CRM team on case management analysis to identify trends, gaps and improvement opportunities
• Support the evaluation and implementation of productivity tool processes (eg. Quicktext, Macros, Labels, and Genbot)
• Guide stakeholders o...