Senior/Lead Conversation Designer

Overview

As a Conversation Designer at EPAM, you will be at the forefront of shaping the future of human‑computer interaction for our banking client in Zürich. You will design and optimize conversational experiences across chatbots, voice assistants, and emerging AI‑driven platforms, directly influencing how users engage with products and services. Your work will ensure interactions are seamless, intuitive, and human‑centered. You will establish best practices, mentor junior designers, and champion conversational AI across the organization.

Responsibilities

• Develop and refine conversational flows and scripts for chatbots, voice assistants and other interfaces to ensure intuitive, engaging and effective user experiences.
• Conduct user research and gather feedback to understand user needs, preferences and pain points; use insights to inform and improve conversation design.
• Collaborate with product managers, UX designers, developers and...