Server Support Representative

Goals Of The Position

Technical Support Representative will be responsible for taking customer phone calls and responding to customer emails. This position will entail solving technical problems and providing the best possible customer service at the same time. And further maximize the quality experience and improve the skills of the customers where it is appropriate.

Main Responsibilities

• Main contact of customers for IONOS 1&1 support
• Improve weekly and monthly performance based on feedback from the team supervisor.
• Proactively inform and report to the supervisor for support related issues
• Recommend solutions to customer issues and concerns
• Attend coaching sessions and participate in organizational activities
• Interact with team members and other departments within the company
• To be customer service oriented and to ensure customer satisfaction
• Continuous pro‑active effor...