Service Account Executive

Job Title

Service Account Executive

In This Job You Will

The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations (CMO) Operational Relationship Governance team. The role ensures an exceptional e2e customer service experience, with a primary focus on the area of Customer Care. The incumbent leverages data and insights to drive meaningful operational relationship improvements, serving as a subject matter expert collaborating with other colleagues and customers.

Main Responsibilities

• Main customer care interface for select strategic accounts, ensuring operational teams deliver against agreed service levels.
• Lead regular service reviews and follow‑up
• Escalation point for complex or critical service‑related issues
• Lead contributions to customer and internal meetings (presentations, Monthly Reviews, QBRs) covering operational areas.