Service Account Manager (Medical Device)

Monroe Consulting Group is currently assisting a leading multinational medical device company in the search for a Service Manager based in South Jakarta. We are seeking a commercially minded service leader with a strong technical background in the medical device industry. The ideal candidate should have progressed from a service engineering function into leadership roles, with proven experience managing service teams, driving operational excellence, and identifying opportunities to grow service-related revenue.

Job Responsibilities:

• Lead and manage the Service Engineering team to ensure high-quality technical support and customer satisfaction.
• Develop and execute strategies to transform the service function from a cost center into a profit-generating business unit.
• Drive service revenue growth through maintenance contracts, service agreements, spare parts, and value-added service offerings.
• Monitor service performa...