Service Advice (Interns Welcome to Apply)

Automotive Service Advisor - Job Scope Attend to customers' vehicle servicing, maintenance, and repair enquiries in a professional and courteous manner. Prepare service quotations, repair orders, and clearly explain recommended repairs and maintenance requirements to customers. Coordinate closely with technicians and workshop personnel to ensure efficient workflow and timely completion of repair and servicing jobs. Provide regular updates to customers regarding vehicle status, repair progress, and estimated completion timelines. Handle customer feedback and complaints effectively while maintaining strong and positive customer relationships. Conduct preliminary vehicle inspections and recommend appropriate preventive maintenance and repair solutions. Ensure accurate documentation of service records, repair orders, and customer communications. Perform follow-up with customers after servicing to ensure satisfaction and address any concerns. Maintain high standards of customer service, wor...