Opportunity Description
Service Advisor
Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technician's time, invoicing work orders, and communicating quotes, job status and scheduling.
This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace!
Responsibilities:
- Assists the Service Manager in quoting, estimating, and delivering CVA's (service contracts) upcoming jobs coming into the service department.
- Assigns jobs and work areas to Service Technicians according to their skills and knowledge.
- Seeks customer feedback proactively, anticipates problems and responds promptly.
- Responds and follows up to employee issues and concerns.
- Reviews all repair work orders for accuracy concerning parts, material...
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