Opportunity Description
We are looking for a talented Service Advisor to join our team at Alba Cars showroom. This customerfacing role is ideal for someone who is passionate about the automotive industry and has a flair for communication coordination and customer service. As the bridge between our clients and technical team you will play a vital role in ensuring a smooth premium service experience while also contributing to sales through upselling and crossselling services.
Key Responsibilities and Duties
- Greet customers professionally and understand their vehicle service needs.
- Prepare accurate service estimates, explain job details, and manage customer expectations.
- Coordinate with the workshop team to ensure timely service delivery and keep customers informed throughout the process.
- Upsell additional services, maintenance packages and accessories to maximize revenue.
- Handle customer inquiries, feedback and complaints in a timely ...