Service Advisor - Material Handling Equipment | Al-Futtaim Automotive

We are looking for a customer‑focused and results‑driven Service Advisor to join our Hangcha team in the UAE. This role is critical in representing the brand and delivering a seamless end‑to‑end Aftersales customer journey. As the key point of contact between customers and the workshop, you will ensure a smooth service experience, drive customer satisfaction, and contribute to revenue growth through effective service consultation and upselling. This is a high‑impact role where customer experience and commercial performance go hand in hand.

What you will do

• Act as the main point of contact for customers throughout the service journey.
• Build strong customer relationships to drive retention and loyalty.
• Consult with customers to understand their service needs and ensure accurate job allocation.
• Coordinate with workshop teams to ensure timely service updates and delivery commitments.
• Ensure vehicles are fixed right the first ti...