Service advisor

Are you passionate about providing exceptional customer service in the automotive industry ? Our client, a leading name in automotive servicing, is seeking a dedicated Service Advisor to play a key role in delivering outstanding customer experiences. As a Service Advisor, your main objective will be to uphold the Customer Charter, ensuring high customer satisfaction and optimized aftermarket profitability. You'll also be responsible for ensuring that dealership operations align with the client's process, particularly in the phases of 'Planning,' 'On Arrival,' and 'Dealer to customer and follow-up.' Duties & Responsibilities

Job Objectives
Customer satisfaction and complaint handling. Planning the workshop utilization capacity. Calculation & preparation for retail invoicing, internal invoicing, and claim handling. To open and process job cards for repairs, maintenance, and service. To transfer all relevant information from job card to computer system accur...