Opportunity Description
Company: Tuning Fork Pty Ltd t/a Linex Lynnwood
Reporting To: Workshop Manager
Availability: Immediate
Position Overview
To manage the complete service experience by accurately capturing customer requirements, coordinating with the workshop for quality and timely repairs, communicating transparently on cost and progress, and ensuring customer satisfaction while meeting dealership/service centre performance and revenue goals.
Customer Reception & Requirement Analysis
- Greet customers promptly and professionally
- Listen actively to customer concerns and vehicle issues
- Ask diagnostic questions to clarify symptoms
Service Consultation & Repair Explanation
- Review inspection findings with technicians
- Translate technical issues into customer-friendly language
Cost Estimation & Authorization
- Prepare detailed cost est...
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