Service Advisor Stockport, England, United Kingdom

Service Advisor – Stockport Kia

Contract Type: Permanent, full-time

Hours: 42 hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)

Salary: OTE up to £35,000 (uncapped) with a basic of £29,000 per annum

Key Responsibilities

• Book MOTs, services and other repair work for customers
• Advise customers about warranty coverage and upsell additional parts or accessories that benefit them
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Manage a high volume of daily customers, telephone calls, and online booking queries
• Inform customers of turnaround times and ensure effective communication while their vehicle is in the workshop
• Maintain accurate customer records and update the system for all bookings

Qualifications & Experience

Experience...