Service advisor - tools and machinery - gezina pta

About the Position

We are seeking a highly skilled and experienced Service Advisor (Technical Savvy) to join our Branch. The successful candidate will be responsible for acting as the technical product specialist liaison between our customers and service technicians, ensuring excellent customer service.

Technical knowledge of Tools and Machinery would be an advantage:

Wide range of Power Tools, Welding Machines, Compressors Small Machinery i.e. Petrol & Diesel Engines, Generators Job Requirements Consult with Repairs Technicians regarding necessary repairs and possible alternatives Use knowledge of products and services to provide information about available parts and service options Answer questions about service outcomes, schedule, and book appointments Provide customers with information and advice on warranty protections and cost savings Manage and oversee the Repairs division workflow and schedule Call customers to advise them on pick-up times Maintain positive cu...