Service Agent, Gateway Operations 1

Service Agent, Gateway Operations 1

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• As member of a global Gateway Operations team, provide a qualitative approach to continuously improving SES’ ambition to ZeroOutage
• Be the first point of contact (engineering level-2) for any Gateway issues and work with solutions at the cutting edge of technology
• Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve technical issues at SES owned or managed Gateways and Teleport Infrastructure
• Monitor all Gateway elements including ground based large aperture Antennas, RF, Teleport Infrastructure, Network and terrestrial circuits and Control systems to assure mission critical traffic and customer connections are operational with minimal d...