Service Agent I (Gustavo A. Madero)

Job OverviewPerform a variety of over-the-counter customer service, administrative, and clerical duties while interacting with customers directly and indirectly.ResponsibilitiesAssist customers by tracing packages, answering questions about FedEx products and services, and providing over-the-counter and phone service.Type or prepare various operations reports.Handle customers with packages in the cage and maintain a clear and clean appearance of the workplace/front counter, self and uniform.Maintain and audit records and files (airway bills) as assigned, review airway bills and register as necessary.Check packages for proper labeling, legality of content, weight and size, proper wrapping, insurance values, hazardous material requirements, and compliance with customs documentation.Provide administrative and clerical support to the Station Ops Manager.Interface with customers on customs‐related issues.Recognize new customers or additional business opportunities, open new accounts, obt...