Service ambassador

Your Purpose

The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.

Your Duties and Responsibilities

Conducting Front of House Duties

Control access into the facility Communicate and provide information to staff, members and prospective members Deliver on member needs and experiences from entry to exit Adhere to operational standards, and administration policies and procedures

Engaging with Members

Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets Drive digital engagement with members on our various platforms as our digi...