Service Analyst - IDMC L2 support (Services planning)

Position Overview We are hiring a Senior Systems Analyst (Service analyst) who will be providing advanced technical support for the HEALIX data streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance. Role & Responsibilities Provide the application support for IDMC ETL jobs and data pipelines Monitor scheduled and on‑demand workflows, mapping and transformation steps Diagnose application failures by investigating logs, error messages, and transformation logic Perform root-cause analysis and document findings, impact, and remediation steps Restart failed jobs or tasks and validate recovery Optimize ETL job performance within application scope if required Validate end-to-end workflow completion and downstream data delivery Escalate recurring, complex, or pl...