Service Associate - Room Attendant (Runner)

Room Attendant (Runner)

Shangri-La Hotel, Singapore – 15 acres of lush greenery, minutes from Orchard Road.

• General & Technical Knowledge
  • Demonstrates full understanding of the Shangri-La Experience and adheres to current corporate and hotel housekeeping service standards.
• Customer Loyalty & Service Standards
  • Collects and acts on guest preferences to enhance satisfaction.
  • Maintains professional and caring interactions with guests, following hotel policies and procedures.
• Operational Processes
  • Responds promptly to guest requests and runs errands as needed.
  • Properly uses and cares for housekeeping chemicals and equipment.
  • Cleans and sets up guest rooms, including extra beds and baby cots/playpens.
  • Manages guest loan items, ensuring they are clean, functional, and properly tracked.
  • Fol...