Service Center Manager

Investment Park Ph2 , United Arab Emirates

Role Overview

As a Service Center Manager at Pulse , you play a critical role in leading the service and support operations that keep client AV systems running smoothly long after installation. This role combines technical oversight, team leadership, customer relationship management, and operational planning. You ensure that every service request, maintenance visit, and support interaction is handled efficiently, professionally, and in line with Pulse’s quality standards.

You will oversee the service team, manage support workflows, coordinate resources, and maintain strong communication with clients, project managers, and internal departments. You will also ensure that documentation, processes, and service records are accurate and up to date. During escalations or complex cases, you will provide hands-on technical guidance and ensure issues are resolved promptly.

This role requires strong lead...