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Service Center Team Lead

Continental

Santiago de Querétaro, Querétaro, Mexico Full-time June 15, 2026
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Opportunity Description

Job Description

Lead and optimize the Service Center operations, ensuring an efficient order-to-delivery cycle, high customer satisfaction, and alignment with commercial objectives. The role drives operational excellence, supports active sales execution, and leverages data to identify opportunities for growth and process improvement.

Key Responsibilities

1. Team Leadership & Development

  • Lead, coach, and develop the Service Center team to achieve performance and service goals
  • Identify capability gaps and implement upskilling initiatives
  • Oversee staffing, training, and performance management processes 

    • 2. Service Center Operations

  • Plan, direct, and monitor end-to-end order management activities (Contilink, phone, manual entry)
  • Ensure accuracy, efficiency, and compliance in operational processes
  • Act as escalation point for complex or high-impact issues
  • Build and maintain st...
    • Full-time Supervisors of Office and Administrative Support Workers

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    Opportunity Details

    Location Santiago de Querétaro, Querétaro
    Country Mexico
    Type Full-time
    Category Supervisors of Office and Administrative Support Workers
    Posted June 15, 2026
    Deadline July 25, 2026

    About Continental

    C

    Continental

    Santiago de Querétaro, Mexico

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