Service Consultant (Forklift)

To serve as the primary customer interface, driving service revenue through effective communication and operational coordination for our Material Handling segments.

• Sales & Growth: Promote new service options and marketing packages to increase profitability and revenue.
• Customer Engagement: Attend to customer enquiries, provide service advice, and recommend suitable service and repair to achieve satisfaction and sales targets.
• Workflow Management: Manage daily operations through the creation and distribution of job cards, prepare service and repair quotations, and follow up on approvals.
• Operational Efficiency: Coordinate with the technical team to resolve issues promptly, ensure proper documentation of service records and reports. Support invoicing and ensure accuracy of billing
• Standards & Safety: Maintain 5S housekeeping practices and follow revised SOPs to e...