Service Consultant

JOB DESCRIPTION

The purpose of this position is to provide support to the relationship management function. The candidate will be responsible for delivering quality service to customers, who could be either internal or external to Santam (including intermediaries, customers, partners, and suppliers).The successful incumbent will provide support to address customer needs, concerns, and issues.

PRINCIPAL ACCOUNTABILITIES

• Provide customer service to customers requiring special attention.
• Serve as the first line of contact for customer queries.
• Communicate with stakeholders to provide information, feedback, and follow-through on customer queries and/or instructions to the team.
• Address unusual and non-standard customer issues.
• Task-related decision making within set policies and procedures.
• Schedule appointments on request.
• Manage e-mails via proxy.
• Assist with logi...