Service Coordinator

We are currently looking for a Service Administrator to join a team in Bristol.

Responsibilities

• Act as the first point of contact for help desk queries via phone and email
• Log and manage support requests in the help desk system
• Prioritise and assign tasks to maintenance engineers or internal teams
• Coordinate servicing and repairs of coffee machines and equipment
• Assist with resolving delivery or order‑related queries
• Maintain accurate records and reports of support requests

Qualifications

• Previous experience in customer service or a coordination role
• Strong organisational and problem‑solving skills
• Excellent communication and customer service skills
• Ability to manage multiple tasks in a fast‑paced environment
• Good IT skills, including Microsoft Office
• Experience in hospitality, retail, or the coffee industry is desirable
  Full-time Management & Operations