Service Coordinator

Job description

The Service Coordinator is responsible for coordinating and scheduling service activities,

ensuring smooth communication between customers, technicians, and management.

This role involves handling administrative tasks, tracking service requests, and

supporting the service team to deliver efficient and timely service.

Responsibility & Duty

Responsible for processing of customer enquiry through emails and phone calls &

Liaise with customers on their service enquiries

provide information in answer to inquiries about accounts, products and services

to the customers and must interact with them

Able to generate sales from customers' enquiries

Liaise with customers on fulfillment discrepancies

Handling and resolve customer complaints concerning billing rendered or services

Answer the questions of the customers related to the...