Service Delivery Director

Role description

• Responsible for continuity, renewal, and profitability of all accounts within a vertical, with a strong focus on delivery governance and operational efficiency

• Lead and manage all Account Delivery Managers (ADMs) and act as the single point of accountability for delivery performance across the assigned verticals



Key responsibilities

• Drive delivery execution and governance across all accounts within the vertical

• Review and track delivery performance across accounts to ensure project-level SLAs, budgets, and timelines are consistently met

• Govern end-to-end delivery lifecycle for accounts via ADMs; intervene on escalations, delivery risks, and margin deviation issues

• Monitor delivery dashboards and red accounts; ensure corrective actions are driven by ADMs with support from PMs and horizontal teams

• Track realization of project margins and support ADMs in delivery planning to mi...