Service Delivery Lead

About the role

We are looking for an experienced Service Delivery Manager with a strong foundation in data engineering and analytics to join our growing team. You will own end-to-end delivery of data projects for enterprise clients, ensuring services are delivered reliably, on time, and in line with agreed SLAs and KPIs. You will be the primary client-facing leader for maintenance projects, proactive monitoring, and continuous improvement.

What you will do:

• Lead service delivery for client data projects covering ETL pipelines, data warehousing, and analytics platforms
• Own SLA compliance and KPI reporting across all active engagements — track, measure, and communicate performance proactively
• Manage end-to-end incident lifecycle: triage, escalation, resolution, and post-incident RCA documentation
• Drive root cause analysis (RCA) for recurring issues and implement long-term corrective act...