Service Delivery Lead

Position Overview

The Service Delivery Lead is responsible for overseeing the implementation, governance, and continuous improvement of IT Service Management (ITSM) processes across Trillium Health Partners (THP). This role ensures that Incident, Request, Problem, Change, and Asset Management practices are executed consistently and aligned with organizational objectives, regulatory requirements, and industry best practices.

The Service Delivery Lead acts as a subject‑matter expert for ITSM processes and tools, providing operational leadership, coaching, process oversight, and analytical insights. A key component of the role includes leading end‑to‑end Change Management activities, facilitating the weekly Change Advisory Board (CAB), ensuring governance, and driving operational maturity across all IS teams.

This role collaborates closely with internal technical teams, business stakeholders, and leadership to optimize service performance, enhance customer ...