Service Delivery Manager

iReply is hiring a Service Delivery Manager as part of a structured leadership track to develop a future Philippines Country Head. This role starts with ownership of service delivery and client accounts, with clear progression into client success leadership, operations leadership, and full country management. You will be responsible for ensuring consistent, high-quality service delivery across assigned teams and client accounts, while developing the leadership, commercial awareness, and operational discipline required to scale into broader leadership responsibilities. Key Responsibilities Service Delivery and Operations Own end-to-end service delivery for assigned teams and 23 client accounts Ensure delivery meets defined KPIs, SLAs, and quality standards Monitor performance, identify gaps, and implement corrective actions Lead daily operations, including workforce coordination and issue resolution Client Management Serve as the primary point of contact for assigned clients Manage clie...