Service Delivery Manager

We are currently hiring full-time 6-month term Service Delivery Managers based out of the Calgary Airport.

• You receive top industry wages
• You have the opportunity to advance and grow your career
• You receive comprehensive benefits

What do Service Delivery Managers do?

• Overseeing screening operations at various checkpoints in their designated airport
• Overseeing a team of Screening Officers, the SDM is accountable for fostering a positive workplace culture rooted in diversity and inclusivity
• Take an ownership role in screening checkpoint operations and screening compliance
• Build and maintain strong customer relationships with the stakeholders within aviation security
• Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
• Achieve KPIs within their purview, while identifying both strengths and weaknesses in operations
• Lead an...