SERVICE DELIVERY MANAGER HYBRID JHB

Our client is seeking a vibrant individual to join their team as a Service Delivery Manager

Purpose

The Service Delivery Manager owns the companies service delivery framework. You are accountable for SLA performance, ITSM governance, incident and change management, and the operational reporting that keeps the Head of operations and stakeholders informed. This is not a team management role. It is a senior individual contributor role that requires deep operational discipline, ITSM expertise and the credibility to hold delivery teams accountable to agreed standards.

Key responsibilities

SLA Ownership and Service Performance

Own the companies SLA framework: define, document and maintain service level agreements across all capability streams <...