Service Delivery Manager (ITAM & Deskside Support)

Role Overview

The Service Delivery Manager (SDM) will be responsible for end-to-end delivery of IT Asset Management (ITAM) and Deskside Support services for ADB’s global IT operations. The role will ensure service excellence, SLA compliance, governance adherence, and continuous improvement across asset lifecycle management and onsite user support services.

The SDM will act as the primary interface between HCL and ADB stakeholders , ensuring alignment with contractual commitments and driving operational maturity.

Key Responsibilities

1. Service Delivery & Operations Management

• Lead end-to-end delivery of ITAM and Deskside services , including:
• Asset lifecycle management (procurement, deployment, tracking, reconciliation, disposal)
• Onsite deskside support (installation, troubleshooting, migration support, user assistance)
• Ensure service delivery i...